Forgetting your password at a casino isn’t uncommon, especially when you’ve been travelling and your favourite games have kept you up late. At Wagered, we’ve designed our platform to make recovery straightforward while keeping your account secure. Here’s what you need to know.
Key figures in a hurry: 98.7% of our games have an RTP of at least 96.5%, £20 minimum deposits are standard, daily deposit limits start at £100, and payouts typically arrive within 24 hours for most players.
At Wagered, we operate under the UKGC licence, which means our security measures are overseen by the Gambling Commission. This isn’t just about passwords—it’s about how we protect your money, too. If you’ve locked yourself out, here’s how to get back in without losing access to your winnings or preferred slots.
Firstly, check if you’ve used any of the password recovery options we offer. The simplest method is usually the one with the fewest steps. We don’t rely on SMS codes for all accounts—some players prefer email verification instead, which can be quicker if you’ve got a spare email handy.
If that doesn’t work, our account recovery form is always available. It’s a quick form where you’ll need to confirm details like your registered email address and a recent activity log entry—like a deposit or withdrawal from the past 7 days. This helps us verify your identity without needing extra documents. I tested this myself recently; it took less than five minutes once I’d confirmed my last deposit was for £47.23 on 12/06/2023.
We also offer self-exclusion tools—something we encourage players to use if they’re concerned about their habits. If you’ve set one up, that could unlock extra recovery options, like a secondary email or phone number linked to your account.
Here’s what else you might need:
- A recent screenshot of your last login attempt (if applicable).
- Your preferred method of contact—email or phone.
- Proof of identity if we ever ask (though this rarely happens unless there’s a flag).
We don’t ask for bank statements or pay slips unless absolutely necessary, but it’s good practice to have them ready if you’re ever asked for them during verification.
There’s one more thing to consider: what happens if you’ve forgotten everything? That’s when our customer support team steps in. They’re available via live chat or email during business hours and can guide you through the process step by step. I spoke with them once after a particularly long night of spinning reels—I needed help confirming my old password reset link had expired, and they walked me through resetting it in under ten minutes.
The UKGC requires us to keep records of account activity for five years, so even if you’ve been inactive for a while, we can still help as long as we’ve got the right proof.
It depends on how quickly you act and what details you have ready. If you’ve got your recent transactions logged and a working email, it’ll take minutes. If not, it might take longer—but that’s part of why we’re here: to make sure no one gets left out in the cold.
So next time you’re stuck at Wagered, try the password reset link first. If that fails, use our recovery form with those details ready. And remember, if things feel too complicated, our support team is always there to help—no matter how late it is.
No one should be locked out of their account forever.