Woollyfelt Nepal is committed to protecting your privacy. This privacy policy explains how we collect, use, and disclose your personal information in connection with our website, products, and services.
Information We Collect:
We collect various types of personal information when you visit our website, make a purchase, or contact us. The types of personal information we collect may include:
- Name
- Email address
- Mailing address
- Phone number
- IP address
- Payment information (e.g., credit card number)
- Browser type
- Operating system
- Website usage data (e.g., pages viewed, time spent on site, clicks)
We may also collect personal information from third-party sources, such as social media platforms, when you interact with us on those platforms or when those platforms share information with us in accordance with their privacy policies.
Use of Your Personal Information:
We use your personal information for the following purposes:
- To process and fulfill your orders, including to send you order confirmations, shipment notifications, and other order-related communications.
- To provide you with customer support and respond to your inquiries.
- To personalize your shopping experience, including to recommend products and promotions that may be of interest to you.
- To improve our website and services, including to analyze trends and usage data, and to optimize our website design and functionality.
- To communicate with you about our products, services, and promotions, including to send you promotional emails and newsletters. You may opt-out of these communications at any time by following the unsubscribe instructions in the email or by contacting us directly.
Disclosure of Your Personal Information:
We may disclose your personal information to third-party service providers who help us operate our website, process payments, or ship orders. These service providers may include:
- Payment processors
- Shipping and logistics providers
- Customer support software providers
- Web hosting and data storage providers
- Email marketing and automation software providers
We require these service providers to maintain the confidentiality of your personal information and to use it only for the purpose of providing the services we have contracted them to provide.
We may also disclose your personal information when required by law or in response to legal process, including to comply with a court order or subpoena.
Cookies and Similar Technologies:
We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your activity on our website and to personalize your experience. Cookies are small data files that are placed on your device when you visit a website. They allow us to recognize your device and remember your preferences and browsing history.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). We also use third-party cookies (e.g., Google Analytics) to collect usage data and analyze trends.
You can control the use of cookies through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of our website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Changes to this Privacy Policy:
We may update this privacy policy from time to time to reflect changes in our data practices or legal obligations. We will notify you of any material changes to this policy by posting a notice on our website or sending you an email.
Your continued use of our website or services after any changes to this policy constitutes your acceptance of the revised policy.